All of our drivers are fully insured and your vehicle is always protected. We put our drivers through rigorous vetting and training before they are able to drive your vehicle. All of our drivers must have at least 3 years of driving experience, hold a clean driver's licence, be over the age of 21, capable of driving both manual and automatic vehicles and pass a criminal background check.

Your vehicle will be assigned to a driver who is responsible for collecting it from your home, delivering it to the garage and returning your vehicle once all work is completed. Sometimes we might coordinate with a garage for them to send their own driver to collect your vehicle. In this instance, you are protected as you would be if it was a Fixamatic driver.

One of our in-house mechanics will factor in the make and model of your car, as well as the work that needs doing. They will then allocate your booking to the most appropriate Fixamatic garage in your area, and we’ll email you to confirm.

Fixamatic only selects garages with the best customer rating.

We make sure to visit each garage in person. We evaluate the quality of equipment, staff qualifications, capacity, and technical capabilities of selected servicing centres. Fixamatic only works with garages which strictly use manufacturer-equivalent parts.

After all requirements are fulfilled, we negotiate preferential terms with each selected (including parts, labour, oil, and MOT test rates), so we can pass it along to our customers.

All parts used in repairs and services carried out by Fixamatic are either manufacturer parts or equivalent. This guarantees that only the best quality parts are used in your vehicle. We offer a 12-month warranty, meaning that should anything should go wrong with the parts or labour we’ll take care of it, free of charge.

If your car fails its MOT at one of our garages, but you believe that your car should have passed, you'll have the option to take your car to another garage to do a new MOT test. If your vehicle passes the MOT at another garage, we’ll refund you for the original MOT test that you carried out with us. Collection and delivery fees are non-refundable.

If you need to cancel or change your booking, please let us know asap. In many cases, parts are ordered in advance. As a result, we operate a 72-hour cancellation policy. If you have a confirmed booking with us and need to cancel within 72 hours of the appointment, a cancellation fee of £10 may be applied.

We want to avoid that so our agents will work with you to try and find a new appointment instead. To discuss changing or cancelling a booking, please email or phone on xxxxxxxxx. Our team works Monday to Friday from 8:30 am to 5:30 pm.

The easiest way to check if we serve your area is to enter your registration details on our booking page. You can book a free expert consultation to help you find out what your car needs. Once we get your car registration details, we will personally give you a call to explore more about the issue.

You can contact us by email, live chat or on the phone. Our lines are open between 8:30 am and 5:30 pm, Monday to Friday - just call xxxxxxxxxx and we'll be delighted to help.

If we cannot take payment from the card provided, we will always contact you first to see if you can make alternative arrangements to pay. If we cannot collect the payment straight away, we will try and take the payment again within an hour. If we are unable to take payment after this, an administration fee may be applicable. Unfortunately, we cannot return a vehicle until payment has been made in full.

We currently cater for Class 4 Vehicles which are cars with up to 8 passenger seats. We do not support motorcycles or Class 7 vehicles.

It's an unavoidable fact of auto-care - you never really know what you'll find under the hood until you look. Vehicle-age, wear and tear and undiagnosed long-term problems can become apparent on inspection. If this happens, one of our in-house mechanics at Fixamatic will call you to explain the situation. Since our team negotiates the best possible rates for you, you'll receive an upfront, competitive recommendation and thorough explanation. Ultimately, it's up to you to decide if you want one of our top-rated garage partners to proceed with the additional advised work. No additional work is ever carried out without your approval.